Frequently Asked Questions
Product
LD is short for Lisa Dawn, the founder and designer behind the LD Keyfinder.
Many LD Keyfinder designs include natural gemstones and pearls which can have unique variations from stone to stone.
These variations are completely normal and showcase the true beauty and authenticity of each design - no two LD Keyfinders are perfectly identical.
In some cases, LD Keyfinder designs can change slightly based on material availability.
The standard length LD Keyfinder (found in The Classics and Luxury Designs collections) is approximately 8 inches in length including the end clips.
The Mini is 6 inches in length including the end clips.
Every LD Keyfinder is backed by our Lifetime Workmanship Guarantee.
Simply put, if your LD Keyfinder breaks as a result of a workmanship or assembly defect, we will send you a brand new one - for FREE.
In the event that your design is no longer available, we will work with you to find a suitable replacement of equal value.
Submit a warranty claim by emailing pictures of your defective LD Keyfinder to contact@ldkeyfinder.com
LD Keyfinder is not responsible for the loss of keys or fobs as a result of using our product.
In order to preserve the life of your LD Keyfinder, its recommended that you:
- Avoid attaching both end clips together to form a circle - that can put added stress on the beads and wire
- Be mindful to avoid catching your keys on something while carrying your bag - consider tucking in your keys when you're on the go
- Use only a soft cloth if your LD Keyfinder requires cleaning, avoid wetting the keyfinder with water or other cleaners as this could result in damage to the finish on some beads
Shipping
We ship directly to you from our design studio in Winnipeg, Canada within 48 hours of your order confirmation.
Shipping is FREE on orders
$125+ USD / $175 + CAD
and always includes tracking
United States: $8 Flat Rate Shipping
5-8 business days - Continental
8-10 business days - Alaska & Hawaii
Canada: $16-$22 varies by province
3-5 business days
International (outside Canada & US): $25+
15+ business days
Please be aware that orders outside of Canada may be subject to additional duties, import taxes or brokerage and customers fees upon delivery.
Returns
LD Keyfinder offers a 7 day return policy
In the event that you are not entirely satisfied with your purchase, you can return it for a full refund (less return shipping charges and duties, if applicable)
Returns should include any FREE gifts that were included with the purchase.
Defective products are covered by our Lifetime Workmanship Guarantee and should not be returned. Click here for more details.
Don't see what you're looking for?
Contact us - we will get back to you quickly!